BLR Airport claims 5 ACI-ASQ Awards for Departures and Arrivals for 2nd consecutive year

Bengaluru, March 09, 2019: The Kempegowda International Airport, Bengaluru (KIAB or BLR Airport) continued to be the best for service excellence as it retained the Airports Council International’s Airport Service Quality Awards 2019 for both Arrivals and Departures for the second consecutive year.

This year,BLR Airport won five awards, including:

Asia-Pac (25to 40 million passengers/ year)

·         BestAirport by Size and Region

·         BestEnvironment and Ambience by Size  

·         BestCustomer Service by Size 

·         BestInfrastructure and Facilitation by Size Global

·         BestAirport Experience in Arrivals 

The awardsmark an incredible achievement for BLR Airport as it continued to be the onlyAirport in the world to win awards for both departures and arrivals. BLRAirport has, previously, won both awards for 2018. 

 “TheACI ASQ Awards reaffirm our commitment to provide an excellent passengerexperience at the BLR Airport. We thank our passengers for their continuedsupport. Their vote of confidence motivates us in our pursuit of serviceexcellence and pushes us to continue to redefining airport experience. This istruly a fabulous achievement for the entire team at BIAL, our stakeholders andthe community,” said Mr. Hari Marar, MD & CEO, Bangalore InternationalAirport Limited, operator of the BLR Airport. 

"Weserved 33 million passengers in Calendar Year 2019. Notwithstanding thissignificant increase in passenger volume, as well as disruption due to theconstruction of new infrastructure, our team ensured that customers wereprovided with an award-winning experience. As BLR Airport connects more internationaldestinations like Munich, Tokyo and Seattle, later this year, we continue towork towards service excellence,” Mr. Marar added.

 ASQ isthe world’s leading airport passenger service and benchmarking programmemeasuring passengers’ satisfaction while they are travelling through anairport. Nearly 350 airports across 90 countries participate. The ASQDepartures programme measures passengers’ satisfaction across 34 keyperformance indicators, including access to the airport, check-in, security,wayfinding, the courtesy and friendliness of staff, cleanliness, quality ofinternet/ WiFi service. 


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