Idea Customers can now avail Seamless recharge on Website and App
Mumbai, January 23rd, 2018: Idea Cellular has always been at the forefront of introducing a number of convenient options for customers to recharge their mobile phones. The company has now launched a new ‘Seamless Recharge’, which takes the recharge experience for customers to a whole new level. A first amongst telecom operators, this feature enables Seamless recharge which takes customers straight to the recharge page of My Idea app or Idea Website with pre-filled number and MRP details. With the elimination of multiple steps in the customers recharge journey, this feature brings about greater convenience for customers.
Idea customers getnotified about the special offers and recharges through app notifications andSMSes providing links to facilitate these easy recharges. Customers now justneed to click on the link to get to the payment platform and complete thetransaction. Says Mr. SunilTolani, Digital Head, Idea Cellular, “We realised that through this customer centric innovation we can makethe recharge experience of our consumers quicker and simpler. Ideacustomers can now recharge seamlessly with the recommended MRP directly fromthe message sent by us. This innovation is an Industry first”.
Idea has beencontinuously working towards enhancing customer experience for its nearly 200million subscribers across the country. Going strong on customer engagement onits digital platforms through its website and My Idea App, the company alsooffers services like free home delivery of Idea Postpaid SIM, customised &recommended packs, cashback offers on digital wallet usage, and live status ofthe network coverage through My Idea Network. The company has further put in aspecial customer feedback system to address customer grievances through thesedigital channels.