Now log on to the Kotak Mahindra Bank mobile app using your fingerprint or face

Mumbai, January 9, 2018: Kotak Mahindra Bank (Kotak) today announced the incorporation of fingerprint and Face ID-based authentication in its mobile banking app for biometric-enabled devices running on the iOS and Android operating systems. While fingerprint-based authentication is available on a host of devices, face-authentication is presently available for iPhone X users and will be extended to other models as and when facial recognition is supported on these devices. A customer can now simply login to Kotak’s mobile banking app using biometric authentication without entering the Mobile PIN (MPIN). In addition, customers can access a majority of the features in the app comprising all non-financial transactions, without the need for entering MPIN. In close to 7 out of 10 times, customers login to the app to complete non-financial transactions such as viewing account statements, requesting for a checkbook etc. For added security, the MPIN is required when conducting financial transactions such as fund transfers.

Deepak Sharma, ChiefDigital Officer, Kotak Mahindra Bank, said “Our focus is to ensure that ourmobile banking app is aligned to and upgraded constantly to support latestfunctionality of devices and the evolving user interaction with the appecosystem. Biometric-based authentication allows us to offer our customers thetwin benefits of enhanced convenience and security to enrich the overallbanking experience. We want to ensure that our customers can access thefeatures of Kotak’s mobile banking app with ease, while at the same timemaintaining the highest standards of security and privacy.”


Fingerprints or FaceID used for authentication is stored on the customer’s device. No informationpertaining to fingerprints or Face ID is stored on Kotak’s server. Customerscan opt in or out of biometric authentication, as per their preference.


Kotak’s mobilebanking app is the top rated* banking app in India. In the past one year,mobile banking logins on the Kotak app have increased by around 270%, andmobile banking logins are about 6 times of net banking logins.


* Source: GooglePlay Store                   


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