Philips Lighting opens Global Customer Remote Operations Center in Bengaluru, India

Bengaluru, India – Philips Lighting (Euronext: LIGHT), the world leader in lighting, today announced the opening of its Global Customer Remote Operations Center (ROC) in Bengaluru, India. Equipped with the latest network monitoring technology and data analytics software, the new center will enable Philips Lighting to provide its professional connected lighting customers with a range of services from predictive fault monitoring to in-depth consultancy services based on data insights. The ROC will help its customers to increase their operational efficiency and save costs on energy and maintenance.

Sumit Joshi, CEO South Asia, Philips Lighting said, “Our newGlobal Customer Remote Operations Center underlines our commitment to ourcustomers. As the global leader in connected lighting, we strive to offer themthe best possible level of service backed by strong innovation. Through ouradvanced operations center, we can provide customers with real-time dataanalytics and insights into their connected operations that will help them toimprove their business.” 

The ROC has the capability to monitor and analyze data fromconnected lightings systems, including Philips CityTouch for street lighting, PhilipsActiveSite for architectural lighting and Philips InterAct Office for office lighting. 

Kurt De Ruwe, Chief Information Officer, Philips Lightingsays, "Bengaluru’s large software talent pool makes it the ideal place tobase a Global Customer Remote Operations Center to serve Philips Lighting’scustomers globally. Establishing this center is an important milestone andfurther strengthens our leadership position as the lightingcompany for the IoT. We are playing an important role in the world of connectedlighting through data-enabled services by creating valuable insights for ourcustomers.“ 

Marie-France Crevecoeur, Business Leader ProfessionalServices, Philips Lighting says, “We live in an age when lighting is digitaland connected by networks to apps, systems and other devices. We haveestablished this center to help our customers get the most of their connectedlighting infrastructure and will provide them with a range of managed servicesfrom real-time fault reporting to in-depth consultancy services. It is anotherexample of how we are delivering on our promise to provide our customers withbest-in-class services and value, offering real-time improvements for ourcustomers.” 

Currently, around 15% of global electricity demand is forlighting and a global transition to LED and connected lighting technologies,where LED lights are connected and controlled wirelessly via cloud-basedsoftware systems, will reduce electricity consumed by lighting to 8% by 2030.The benefits of such a ROC, catering exclusively for connected lightingsystems, include faster identification and rectification of potential problemsleading to increased uptime and ultimately savings in operational costs. 

This ROC will offer significant business benefits toclients, including remote monitoring, diagnostics and performance management.The biggest value addition will be system optimization through predictivemaintenance and benchmarking, enabling users to optimize their energy meteringand performance. Philips Lighting has partnered with HCL Technologies, aleading global information technology services provider, to develop this ROC ona build-operate and transfer basis. 

Mr AshishGupta, Corporate VP & Head - EMEA, HCL Technologies said, “We aredelighted to partner with Philips Lighting in this initiative, helping themservice their connected lighting customers across the globe. As the worldbecomes smarter and connected, automation will enable companies to deliverenormous benefits to their global consumers.”


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