SaffronStays elevates customer experience; launches Central Intelligence Office
Mumbai 25th September’19 : SaffronStays, India’s foremost network of private vacation homes, has added another feather to its cap. With an aim to ensure a hassle-free experience - right from the time they book until they check-out - they recently launched their Call Centre or Central Intelligence Office in Mumbai. Guests can now dial their hotline number (022-6811 0811) to enquire, book and even communicate with the team during their stay. The space will be staffed with expert holiday advisors, a central care team and revenue management team in the unified office space.
The development comes at a time when the Holiday Home Network is expanding its reach across India, especially in the North and South regions. After over 4 years of successfully being in the business, with 130+ homes located across India, SaffronStays understands the need for a customised approach for each traveller. With this intelligence office, they aim to fill in any gaps that guests may experience due to lack of communication or to simply get a clearer picture of what they can expect, right from the discovery and planning stage until the holiday is complete. The team will ensure a seamless experience for anyone who chooses to stay at any of their homes. The central intelligence office will operate throughout the year.
Speaking on this occasion, Mr. Devendra Parulekar, Founder, SaffronStays, said, “The intelligence office is another step-up for us in order to enhance the experience that travelers and families have with us. Unlike other aggregators and hotels, where the experience can be disconnected across departments, we wanted to ensure that our efforts are combined in providing a frictionless environment for our end customer. All our teams join forces under one roof to do that in a seamless fashion, so the customer is not left isolated at any point.”
Adding to this, Mrs. Tejas Parulekar, Founder, SaffronStays, said, “At SaffronStays, we are determined to serve our customers with a delightful experience and luxury of privacy and certainty. We are at the forefront in using technology and are leaving no stone unturned in making the entire reservation process convenient for the customer. In today’s time, where helpline number is just a number, we are trying to build an ecosystem that will help the customer at every stage and ensure they have a memorable experience.”