Verint receives 2017 Vendor of the Year Award from Frost & Sullivan Asia Pacific
Bengaluru, India, MELVILLE, N.Y. and HONG KONG, July 19, 2017 — Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received Frost & Sullivan’s 2017 Asia Pacific Customer Contact Optimization Solutions Vendor of the Year Award. This marks the fourth year that Verint has been recognized in the firm’s APAC best practices awards, reinforcing its continued commitment and focus on helping customers achieve their business goals through the use of innovative customer engagement optimization solutions.
The vendor of the year awardrecognizes Verint’s strong performance in key Frost & Sullivan benchmarkingcriteria that include revenue and revenue growth, market share and market sharegrowth, portfolio and other key achievements.
In addition, Frost &Sullivan’s latest market share report titled Asia Pacific ContactCenter Applications Market—released in June 2017—distinguished Verint’s topleadership positions in several regional and segment categories, including:
·ContactCenter Application Vendor: #1 market share in APAC overall and keycountries, such as Australia and India
·WorkforceManagement Vendor: #1 market share in APAC overall and key countries,including India, China, Hong Kong, the Philippines, Singapore and Thailand
·QualityMonitoring Vendor: #1 market share in APAC overall and key countries,including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand,the Philippines, Singapore, South Korea and Taiwan
Commenting on the achievement Anil Chawla MD Verint India said “Verint’swin of the Frost and Sullivan APAC recognition is in tandem with the evolutionof Indian enterprises to adapt analytics as an integral Contact centretechnology. Engaging workforce with Actionable Intelligence is the giant leaptowards delivering personalized Customer Experience.”
For over a decade now Verint in India has been steering IndianEnterprises to optimize their Customer Experience(CX) strategies, helpingIndian Enterprises to sustain and differentiate for the disruptive new ageIndian customer.
“We’re pleased to be honoredagain as a best-in-class provider in Frost & Sullivan’s 2017 Best PracticesAwards for customer engagement optimization—as well as recognized for beingnamed the largest contact center vendor in the APAC region for the first time.Our ongoing leadership also continues in the quality monitoring and workforcemanagement solution categories,” says Ady Meretz, president, Verint, AsiaPacific. “These distinctions go hand-in-hand with what we’re seeing in workingwith our customers: a continuing shift in focus away from an ACD-centricapproach to a customer experience-centric approach. This reinforces theattention on the applications around customer and employee analytics across allinteraction channels to drive desired customer and business outcomes.”
Held annually, the awardsprogram identifies superior performance by companies in a range of industriesin Asia Pacific. Commenting on the awards, Krishna Baidya, head of customercontact research, ICT Practice - Asia Pacific at Frost & Sullivan says,“Verint dominates the customer contact optimization solutions domain with amarket share of 40 percent in APAC, leading in the Quality Monitoring andWorkforce Management applications segments. The vendor has focused onstrengthening its analytics solutions capabilities to meet clients’ needs forproactive customer engagement and enhancing customer loyalty, while alsomaximizing business revenue.”