Bengaluru, Karnataka, February 24, 2025 – Dr. Suborno Bose, Founder of the International Institute of Hotel Management (IIHM), today launched his new book, “Harmonizing Human Touch and AI in Tourism & Hospitality,” and unveiled “NamAIste, IIHM HospitalityGPT,” the world’s first generative AI-powered knowledge engine for the hospitality industry.
Dr. Bose’s book explores the transformative potential of AI in hospitality, showcasing real-world applications that enhance guest satisfaction, sustainability, and operational efficiency. “This book is a crucial resource, demonstrating how AI can complement, not replace, the human element that defines hospitality,” Dr. Bose stated at the Bengaluru launch event.
The launch was followed by a global roundtable discussion featuring prominent hospitality leaders from 50 countries, including Professor David Foskett, Chairman, International Hospitality Council; Chef Neil Rippington, Global Director, IIHM; and Chef Sarah Hartnett, UK-based Pastry Chef & Chocolate Consultant. Industry icons like Chef Ranveer Brar and Padmashri Chef Sanjeev Kapoor also shared their perspectives on AI’s role in the industry. Chef Brar emphasized AI’s potential to address workforce challenges and enhance skills, while Chef Kapoor stressed the importance of balancing technology with the human touch. Professor Foskett highlighted AI’s ability to personalize guest experiences.
Dr. Bose then announced the launch of “NamAIste, IIHM HospitalityGPT,” a revolutionary AI tool designed to provide real-time insights, trends, and best practices to students, faculty, professionals, and industry stakeholders. “This is not just an innovation; it’s the future of hospitality intelligence, and IIHM is leading the way,” Dr. Bose declared. The HospitalityGPT aims to enhance learning and operational excellence by equipping users with next-generation AI capabilities.
“AI is not just about technology—it’s about humanity,” Dr. Bose concluded, emphasizing the importance of balancing technological advancements with the essential human connection in hospitality. His new book offers a comprehensive understanding of how AI can elevate the guest experience, streamline operations, and promote sustainability within the industry. The book’s concise format makes it a valuable resource for students, educators, and professionals alike.
