Bengaluru, 6th July 2021: With the State Government’s directives to finally reopen malls as part of the third level of unlocking from July 5, Phoenix Marketcity, Bengaluru is all excited to welcome its patrons back to their favorite Shopping & Lifestyle destination! We are thankful to the government for its decision to allow functioning of the malls in an organized environment. With a vision to offer consumers an unparalleled shopping experience, Phoenix Marketcity is now geared up to start its operations in the “new normal”. Visitors and customers can enjoy shopping while we assure them of being in good hands.
Mr. Gajendra Singh Rathore, Senior Centre Director, Phoenix Marketcity said “We at Phoenix Marketcity are excited that the malls are open as part of a phased Unlock 3.0. As an organized sector, we are now better equipped to deal with the pandemic than ever before by meeting protocols as per Govt directives and best practices on safety, both national and international. With widespread vaccination for all our mall, retail and frontline staff, stricter protocols, we expect customers will come back confidently. Being a responsible organization, we are committed to provide safety to all our customers with the best global practices and precautionary measures in place to ensure every visitor feels safe and secure.”
Safety measures at the mall
To make sure our patrons experience safe and peaceful shopping, we have ensured that we have the best safety measures in place. The mall has been thoroughly sanitized, each customer and staff will be mandatorily checked for temperature before entering. There are thermal scanners which scan the body temperature and sanitizing footwear mats at the entry points, frequent sanitization of touch points. Only a limited number of customers will be allowed into the mall and inside lifts, escalators at a time. In accordance with global guidelines, social distancing will be mandatory, as will wearing masks by both customers and staff throughout their stay at the mall. Sanitizers have been placed at multiple locations and customers will be encouraged to use them regularly. Our staff too has been trained in enforcing these safety guidelines. In addition to their own safety, the staff & our individual retail outlets shall ensure that the guidelines are being followed across the mall.
Resuscitated Customer Engagement
We have also revived the ways of customer engagement through digitalization. A host of initiatives like contactless payments, contactless dining, contactless parking, curbside pickups have been introduced at the mall to curtail contamination risk. With these processes in place, we are positive and hopeful that the customers visiting the mall will feel safe and confident to do the things they love!
