Bengaluru, November 4, 2025 — The Economic Times has honored Dr. Suborno Bose, Chairman of the International Institute of Hotel Management (IIHM), with the prestigious AI Policy Leader of the Year 2025 award.
This major recognition celebrates Dr. Bose’s pioneering work in developing a human-centered AI integration model for both higher education and the hospitality sector. His approach challenges the traditional view, asserting that essential policy leadership can emerge powerfully from academic institutions and classrooms, not just government or industry boardrooms.
In response to the accolade, Dr. Bose stated, “I am deeply humbled… I view it not as a personal accolade but as an acknowledgment of what Indian education has achieved through courage and experimentation.”
He emphasized that this award validates the idea that policy leadership is no longer confined to government corridors; it can be born in labs and institutions that dare to reimagine learning through technology. The successful AI experiment within IIHM has evolved into a practical policy model for responsible, human-centric AI integration in education.Redefining Responsible AI in Hospitality
Dr. Bose’s philosophy stresses that responsible AI in hospitality is more than simply “inserting ethics” into code. It requires designing systems with intent—where technology supports people rather than performs for them.
His vision positions AI as an operational enabler that enhances precision, sustainability, and situational awareness. Crucially, he argues that AI should remain largely invisible to guests and practical for workers, functioning as an unobtrusive layer that strengthens human connection and preserves the emotional dimension of hospitality.
This core principle drives IIHM’s curriculum, which incorporates AI-driven simulations, sustainability labs, empathy-oriented training, and tools like the GreenRoute Sustainable Travel GPT and SDG GPT Builder. Dr. Bose believes that education itself functions as a “living policy,” shaping mindsets and behaviors before graduates even enter the workforce. As he often says, “Policy has meaning only when it reaches people,” ensuring responsibility, sustainability, and guest empathy are practiced as core competencies from day one.
